Thank you. Although I did have RT-Attach-Message: Yes in the Template I added a Subject line in front of it and I now know that had an impact
Thank you again Joe Message: 9 Date: Mon, 12 Dec 2011 15:48:32 -0500 From: Kevin Falcone <falc...@bestpractical.com> To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Help with Attachment for correspondence Message-ID: <20111212204832.gh9...@jibsheet.com> Content-Type: text/plain; charset="us-ascii" On Mon, Dec 12, 2011 at 03:13:07PM -0500, Joe Kirby wrote: > We have RT Reply setup to send ticket info to the user in addition to the > content. > I have been requested to also include attachments when corresponding so > that someone does not > have to actually bring up the ticket to view the attachment but can look at > the email > generated by RT for the correspondence including any attachment(s) > I have research several areas in the wiki with no luck. > Is this possible and if so can you share the code or template Sounds like you removed RT-Attach-Message: Yes from your Correspondence templates. It ships with the default RT install. -kevin Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http://www.umbc.edu/oit Administration 627 Office - 410-455-3020 Email - ki...@umbc.edu
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