On Fri, Dec 16, 2011 at 19:05, Mike Johnson <mike.john...@nosm.ca> wrote: > Hmm, > > So, ParseNewMessageForTicketCCs looks at the To and Cc block and adds any > address that doesn't match the regular expression to the ticket. > > So > > To: RTQueue;Tom;Sue > Cc:Jerry > From: Bob > > With ParseNewMessageForTicketCCs off > > Result is a ticket with Bob as the requestor, and Tom, Sue, Jerry aren't > attached to the ticket in anyway. > > With it on > > Result is a ticket with Bob as the requestor, Tom, Sue and Jerry all are > Cc's on the ticket?
Yep. > > Thanks Ruslan! > Mike. > > On Mon, Dec 12, 2011 at 11:38 AM, Ruslan Zakirov <r...@bestpractical.com> > wrote: >> >> On Mon, Dec 12, 2011 at 19:06, Mike Johnson <mike.john...@nosm.ca> wrote: >> > HI everyone, >> > >> > I just wanted to get confirmation on how the ParseNewMessageForTicketCCs >> > work. >> > >> > http://requesttracker.wikia.com/wiki/EmailInterface >> > >> > Specifically, >> > >> > ParseNewMessageForTicketCcs (boolean) - when >> > $ParseNewMessageForTicketCcs is >> > true, RT automatically adds email addresses found in the Cc header to >> > the >> > ticket's Cc at creation. >> > >> > If a new message comes in that is >> > >> > To: foo1, foo2, fooN >> > Cc: bar1 >> > From: bar2 >> > >> > And foo1, and foo2 go to 2 different queues >> > >> > RT will: >> > - create a ticket in foo1's queue >> > - create a ticket in foo2's queue >> >> Right, as RT would receive two emails actually. >> >> > - add bar1 as a CC on both tickets >> > - make the requestor of both tickets bar2 >> > >> > >> > RT will not add foo2 -> fooN as anything to foo1's ticket as these >> > addresses >> > are in the To block, not the Cc block. >> >> It would use To actually, but skip all RT addresses. To do the latter >> RT should be properly configured to know all its addresses. >> >> > I don't have a good testing bed right now, and was hoping someone had >> > tested >> > this already or can confirm that is how it works before I flip the >> > switch :P >> >> Looked into code. Grep fro option name, it's only used in one place. >> >> > >> > Thanks! >> > Mike. >> > >> > -- >> > Mike Johnson >> > Datatel Programmer/Analyst >> > Northern Ontario School of Medicine >> > 955 Oliver Road >> > Thunder Bay, ON P7B 5E1 >> > Phone: (807) 766-7331 >> > Email: mike.john...@nosm.ca >> > >> > -------- >> > RT Training Sessions (http://bestpractical.com/services/training.html) >> > * Boston — March 5 & 6, 2012 >> >> >> >> -- >> Best regards, Ruslan. > > > > > -- > Mike Johnson > Datatel Programmer/Analyst > Northern Ontario School of Medicine > 955 Oliver Road > Thunder Bay, ON P7B 5E1 > Phone: (807) 766-7331 > Email: mike.john...@nosm.ca > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston — March 5 & 6, 2012 -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012