I've made an updated version available as a forked project on Github:
https://github.com/dmsimard/RT-Extension-QueueDeactivatedScrips
Feel free to use it, I will surely update it in the near future.
*David Moreau Simard*
On 11-12-28 4:27 PM, David Moreau Simard wrote:
Okay, I've managed to make it work.
In the patch, there is a file Scrip_Overlay.pm - now, I've renamed
this file to Scrip.pm since this is the file that it is meant to extend.
After doing some tests, I could not get RT to use the extended
Scrip.pm - maybe you could provide some insight on that.
However, when I placed the extended Scrip.pm into local/lib/RT, scrip
activation and deactivation worked as expected.
Any ideas ?
*David Moreau Simard*
On 11-12-28 2:17 PM, David Moreau Simard wrote:
Okay, I've figured it out what was the issue.
In the patch you provided, the file hierarchy isn't the same as the
one I have.
If I look at /opt/rt4/share/html, I have the following:
drwxr-xr-x 10 root bin 4096 Dec 28 12:24 Admin
drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Approvals
drwxr-xr-x 4 root bin 4096 Dec 28 12:24 Articles
-rw-r--r-- 1 root bin 2263 Dec 28 12:24 autohandler
drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Dashboards
-rw-r--r-- 1 root bin 2285 Dec 28 12:24 dhandler
drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Download
drwxr-xr-x 15 root bin 4096 Dec 28 12:24 Elements
drwxr-xr-x 4 root bin 4096 Dec 28 12:24 Helpers
-rw-r--r-- 1 root bin 5158 Dec 28 12:24 index.html
drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Install
-rw-r--r-- 1 root bin 2188 Dec 28 12:24 l
drwxr-xr-x 5 root bin 4096 Dec 28 12:24 m
drwxr-xr-x 9 root bin 4096 Dec 28 12:24 NoAuth
drwxr-xr-x 2 root bin 4096 Dec 28 12:24 Prefs
drwxr-xr-x 3 root bin 4096 Dec 28 12:24 REST
drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Search
drwxr-xr-x 5 root bin 4096 Dec 28 12:24 SelfService
drwxr-xr-x 5 root bin 4096 Dec 28 12:24 Ticket
drwxr-xr-x 2 root bin 4096 Dec 28 12:24 Tools
drwxr-xr-x 2 root bin 4096 Dec 28 12:24 User
drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Widgets
Now, in the rt_local folder of the patch, the html folder looks like
this:
drwxrwxrwx 3 root root 4096 Dec 5 03:49 Admin
drwxrwxrwx 2 root root 4096 Dec 5 03:50 Queues
Notice the Queues folder ? I moved it inside Admin - just like in the
default hierarchy:
# ls -al /opt/rt4/share/html/Admin/
total 48
drwxr-xr-x 10 root bin 4096 Dec 28 12:24 .
drwxr-xr-x 20 root bin 4096 Dec 28 12:24 ..
drwxr-xr-x 4 root bin 4096 Dec 28 12:24 Articles
-rw-r--r-- 1 root bin 2213 Dec 28 12:24 autohandler
drwxr-xr-x 2 root bin 4096 Dec 28 12:24 CustomFields
drwxr-xr-x 2 root bin 4096 Dec 28 12:24 Elements
drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Global
drwxr-xr-x 2 root bin 4096 Dec 28 12:24 Groups
-rw-r--r-- 1 root bin 2268 Dec 28 12:24 index.html
drwxr-xr-x 2 root bin 4096 Dec 28 12:24 Queues
drwxr-xr-x 3 root bin 4096 Dec 28 12:24 Tools
drwxr-xr-x 2 root bin 4096 Dec 28 12:24 Users
I now get the global scrip activation toggles inside the queue scrips
configuration.
I'm now testing to see if I am able to get the expected behavior from
my global scrips.
I've created a dummy global scrip which re-opens a ticket if the
status is changed. If I change the status to "stalled", it resets the
ticket's status to "open".
Now, I've tried deactivating the scrip both through the global
section and the queue section but it keeps going.
Trying to figure out what is the issue and I will report back !
*David Moreau Simard*
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