Alex, You can turn that off with the NotifyActor setting in the RT_SiteConfig.pm file.
Kenn On Tue, Jan 3, 2012 at 2:55 AM, Alex Dyas <ad...@linalis.com> wrote: > Hi, and happy new year. > > We have noticed recently that RT sends updates to the originator of a > ticket even if that person is not in the CC list of the email. For > instance: > > - Client sends email to RT opening a ticket > - Support employee sends email to second employee, copies RT but does not > copy client > - Client receives a copy of the update from RT despite not being copied in > the follow up email > > This can lead to issues where we want to discuss issues internally by > email, but not include the client. > > Can this functionality be turned off? > > Thanks, > > Alex > > -- > Alex Dyas, Manager - Systems Administration > Tel: +41 22 348 30 15 > www.linalis.com | twitter.com/linalis | > www.linkedin.com/company/**linalis<http://www.linkedin.com/company/linalis> > > Expert en Services, Formation et Recrutement BI et Applications Web (CMS, > CRM) > Partenaires certifies de Pentaho (BI), Jedox (Palo), Acquia (Drupal), > SugarCRM et Infobright > > -------- > RT Training Sessions > (http://bestpractical.com/**services/training.html<http://bestpractical.com/services/training.html> > ) > * Boston March 5 & 6, 2012 >
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