Dear Ruslan, dear Kenneth, apparently it is possible to give a particular user sufficient rights to configure a queue in the desired fashion (create custom fields) - good! What kind of permissions are required and where do I set them (my question originated from the fact that I did not see any suitable options where I expected them)?
Many thanks in advance. Warm regards, Stefan On Dec 23, 2011, at 3:02 PM, Ruslan Zakirov wrote: > On Fri, Dec 23, 2011 at 13:39, Stefan Vollmar <voll...@nf.mpg.de> wrote: >> Hello, >> >> we have recently added a new queue to our RT system: this queue is supposed >> to be used by one (external) group of colleagues only and they should be >> able to make any changes to it they desire. In our configuration, only the >> root user can create custom fields and, if possible, it should not be >> necessary for our external colleagues to have the root password to edit >> their custom fields. Is it possible to give particular users of one RT >> group root rights (or extended rights for editing custom fields, at least) - >> but only for one queue? > > SuperUser right is global only. It's possible to grant set of rights > on queue level and system level that would minimize impact, but still > allow users to manage queue. > >> Many thanks in advance. >> Best regards, >> Stefan >> -- >> Dr. Stefan Vollmar, Dipl.-Phys. >> Head of IT group >> Max-Planck-Institut für neurologische Forschung >> Gleuelerstr. 50, 50931 Köln, Germany >> Tel.: +49-221-4726-213 FAX +49-221-4726-298 >> Tel.: +49-221-478-5713 Mobile: 0160-93874279 >> Email: voll...@nf.mpg.de http://www.nf.mpg.de >> >> >> >> >> >> >> >> -------- >> RT Training Sessions (http://bestpractical.com/services/training.html) >> * Boston — March 5 & 6, 2012 > > > > -- > Best regards, Ruslan. -- Dr. Stefan Vollmar, Dipl.-Phys. Head of IT group Max-Planck-Institut für neurologische Forschung Gleueler Str. 50, 50931 Köln, Germany Tel.: +49-221-4726-213 FAX +49-221-4726-298 Tel.: +49-221-478-5713 Mobile: 0160-93874279 E-Mail: voll...@nf.mpg.de http://www.nf.mpg.de
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-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
