On 01/05/2012 08:35 AM, Randy Black wrote: > Looks like that extension has not had any work since 2010, therefore > should it not be used on a rt4 instance?
Take Ken's suggestion and just make blank templates in the queue you don't want to send email. It's a heck of a lot simpler, doesn't require that you write Perl, and lets you keep the requestors. Best, Thomas -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012