(This is a much better subject.) On 01/05/2012 06:40 AM, Daniel Garcia Mejia wrote: > Hi, I have problem with global script 2 'On Owner Change notify Owner': > > 1.-I create a new ticket and put owner (for example 'Person1' , where > his email is examp...@example.com) > 2.-In another account, I open the same ticket and steal. > 3.-I see this in terminal: > > [Thu Jan 5 11:40:44 2012] [info]: <***@cesca.cat> #247/2135 - Scrip 2 > On Owner Change Notify Owner > [Thu Jan 5 11:40:44 2012] [info]: <***@cesca.cat> No recipients found. > Not sending. > > It is normal? I want that RT sent email to Person 1 > (examp...@example.com) when another person steal her ticket.
Are you the one stealing the ticket? Again, you're likely running into NotifyActor. By default NotifyActor is off because RT assumes you already know you just stole the ticket. You can turn off NotifyActor globally in your RT_SiteConfig.pm or as a per-user preference. Thomas -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
