> On Mon, Jan 16, 2012 at 07:35, John Hascall <j...@iastate.edu> wrote: > > I have a custom scrip that does quite a lot of parsing of > > the content of an incoming email during ticket creation. > > > > Now I've been asked that under certain circumstances, > > determined by what it finds/doesn't find in the email, > > this scrip also send an email (to the requestor as > > well as possibly to an email address found in the > > message). > Use second scrip that emails with Notify* actions. Probably your > parser also updates ticket with info it found, so you can create > condition that finds required situation.
How do I insure that the two scrips execute in the correct order? Thanks, John -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
