Thank you Gerard! That worked like a charm! Steve
On Tue, Jan 17, 2012 at 9:59 AM, Gerard FENELON <ger...@eve-team.com> wrote: > Stay on the list. > > Go to Admin/Queues/People.html?id=1 > (Configuration > Queues > Your Queue > Watchers > > Gerard > > > On 2012-01-17 10:53, RT User wrote: > > > > On Tue, Jan 17, 2012 at 9:42 AM, Gerard FENELON <ger...@eve-team.com>wrote: > >> Hi >> If I understand correctly your question, >> you should put support-bac...@xyz.com as Cc or AdminCc of the queue. >> Gerard >> > > Correct. However, I want the Cc to be added automatically to every queue > so that all ticket creation and replies go to the Cc > > How would I do this? > Steve > > > >> >> >> On 2012-01-17 08:06, RT User wrote: >> >> All, >> >> I'm new and happily evaluating RT. I have one email ID other than >> requestor that I want all ticket creation emails and replies from tickets >> to go to. >> >> Say, I have a supp...@xyz.com which rt polls for issues. Then I want >> the ticket creation and subsequent reply emails to also go to >> support-bac...@xyz.com as CC. >> >> Is this possible? >> >> Thanks for all the help! >> Steve >> >> > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston — March 5 & 6, 2012 >
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
