So. Confused. What makes something 'General'? What makes something 'Staff'? What makes something 'Administrator'?
RT has the most confusing rights system I have ever seen, even in 4.x :( Is there a 4.x write-up on this stuff? -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012