Correct me if I am wrong, but there is a mod which could modify the mail and turn to html. The problem is that when we upgrade RT it will be part of dependency to deal with in the future
---------- BlackBerry solution provided by www.principleone.com ----- Original Message ----- From: rt-users-boun...@lists.bestpractical.com <rt-users-boun...@lists.bestpractical.com> To: rt-users@lists.bestpractical.com <rt-users@lists.bestpractical.com> Sent: Thu Jan 19 23:42:25 2012 Subject: [rt-users] HTML Emails ? Hi, What is the status of support of HTML Emails with RT ? I noticed that they are properly received. However, I would like our support team to use HTML templates for automatic responses and also for comments/corresponds. It this supported ? I could not find anything explicit in the documentation. Thanks in adavance, Philippe -- -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012 -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012