I just ran into similar issue and it seems that: return 1 unless $self->TransactionObj->Type eq ‘Take’;
does not work in RT 4.0.4. I checked the Transactions table in the database and it looks like the type is inserted as "Set" when clicking the Take button. I found a CustomConditionSnippet for Take here: http://requesttracker.wikia.com/wiki/CustomConditionSnippets my $txn = $self->TransactionObj; return 0 unless $txn->Type eq "Set"; return 0 unless $txn->Field eq "Owner"; return 0 unless $txn->OldValue == $RT::Nobody->id; return 0 unless $txn->NewValue == $txn->Creator; return 1; This does work, but it also fires the scrip when assigning a ticket to oneself while within a ticket if the owner was nobody. Can anyone confirm whether or not $self->TransactionObj->Type eq ‘Take’; changed intentionally or if this is actually a bug? Thanks! Jim On Tue, Oct 18, 2011 at 5:42 PM, Izz Abdullah <izz.abdul...@hibbett.com>wrote: > I found this on the wiki:**** > > http://requesttracker.wikia.com/wiki/AutoChangeQueue**** > > ** ** > > and it appears we are already using it in variation, that is why I sought > after it. I finally found our version, exactly the same except for queue > and group names, but it is not working. Is it because we are > authenticating via LDAP? It is a 3.8.4 database moved to a RT4.0.2 > installation and upgraded, so the Scrip was already there. It works in our > current production (3.8.4), but not in the test 4.0.2. Any ideas why this > would not work automatically in 4.0.2 when nothing has changed EXCEPT > authentication?**** > > ** ** > > I still see my account list in mySQL and is listed as a member of the > group in use and full access to the queue in use. I have added some > debuggers in. I can see it start, but the after the:**** > > return 1 unless $self->TransactionObj->Type eq ‘Take’;**** > > there is another logger and it never shows up in the rt.log file. It > appears to never makes it past this point.**** > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Washington DC, USA — October 31 & November 1, 2011 > * Barcelona, Spain — November 28 & 29, 2011 >
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