hi, first of all: hello to everyone, especially old friends: Jesse and Ruslan. it has been almost 10 years since I played with RT for the last time! ((-: I am amazed how many changes were implemented - great job!
unfortunately I run into some problem with fresh installation of 4.0.4, and maybe some RT user can help me out. my RT instance receives emails both from regular user and other RT instances (customer's). when ticket is opened by regular user every scrip works as expected, autoreply and notifications are sent. when the ticket is opened by ticket from other RT - no autoreply is sent. I checked debug logs - it shows that all scrips are run, but no email is generated... 1. could somebody point me to piece of documentation which talks about logic of system when dealing with RT tags and subject fields generated by other RT instance? 2. did I miss something and there is an obvious reason for this behaviour? best regards, Alek
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
