On Mon, Jan 30, 2012 at 03:07:36PM -0500, Jeff Blaine wrote: > Right now, with $rtname set to "ATCC" and a test > queue configured to have its own subject tag ("DEMO"), > our autoreply is showing signs of split-personality > disorder: > > ============================================================== > Subject: [DEMO #35372] my X is broken > ... > There is no need to reply to this message right now. Your > ticket has been assigned an ID of [ATCC #35372]. > > Please include the string: > > [ATCC #35372] > > in the subject line of all future correspondence about this > issue. To do so, you may reply to this message. > ... > ============================================================== > > Is this because, perhaps, our old 3.4.4 template was brought > into RT 4.0.4 when we upgraded, and it uses $rtname and not > something new to reflect the subject tag? If so, what is > that?
You'll want to review your Templates and compare them to the version in etc/initialdata. In your case, I bet you have $rtname rather than $Ticket->SubjectTag but you can find the exact syntax in initialdata by searching for Autoreply. This is actually covered in docs/UPGRADING-3.8 in the UPGRADING FROM 3.7.81 and earlier - Changes: section with further documentation in docs/UPGRADING-4.0 -kevin
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