On Fri, Feb 03, 2012 at 12:42:47PM -0500, Ronald J Yacketta wrote: > > > > On Fri, Feb 03, 2012 at 10:36:07AM -0500, Ronald J. Yacketta wrote: > >> Hello all! > >> > >> We went live with rt 4.0.04 last night and have been getting reports > >> of end-users being unable > >> to change ticket status in ANY queue from New -> Open. > >> > >> Ticket 39927: Status 'open' isn't a valid status for tickets in this > >> queue. > > > > This error means that open is invalid for the current Queue, not there > > is no transition from new -> open. Unfortunately, your truncated config > > doesn't fail locally. Are you sure you don't have other lifecycles > > configured and applied? If you look at the System Configuration page, > > does it show the Lifecycle config you expect? > > Fixed, someone had a typo in the RT_Config.pm
You really want all local configs in RT_SiteConfig.pm, not RT_Config.pm. Next time you upgrade, any changes to RT_Config.pm will be blown away. > 'active' => [ > 'new', > =>' open',<= darn space between ' and open > 'stalled' > ],
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