I have successfully installed RT4.0.5 and seems to be able to bring it up via the web... I did receive a warning error message after reloading apache:
root@helpdesks:/etc/apache2/sites-available# /etc/init.d/apache2 reload * Reloading web server config apache2 [Mon Feb 6 16:54:32 2012] [warning]: The ActiveStatus configuration has been replaced by the new Lifecycles functionality. You should set the 'active' property of the 'default' lifecycle and add transition rules; see RT_Config.pm for documentation. (/opt/rt4/sbin/../lib/RT/Config.pm:766) [ OK ] Please advice on what to do to correct this message. Thanks, Haji -----Original Message----- From: Bart <b...@pleh.info> To: rt-users <rt-users@lists.bestpractical.com> Sent: Thu, Feb 2, 2012 10:00 am Subject: Re: [rt-users] Help installing RT4 on Ubuntu Hi, As mentioned, after the installation you have to manually add the RT config to apache. The installation won't configure apache automatically for you, you can probably use the include line Diaulas mentioned. Other then that, it looks like you've done the installation the Ubuntu way (which is ok), all you need to do now is configure Apache. Let us know if it worked. -- Bart Op 2 februari 2012 15:12 schreef Diaulas Castro <diaulas.cas...@intersolution.inf.br> het volgende: Did you put /rt in the end of url? Ex: http://192.168.1.1/rt Have Ubuntu 11.10 installed 3 weeks ago, don’t remember to change apache conf except of including this line: Include "/etc/request-tracker4/apache2-modperl2.conf” Last 2 lines of my conf: tail -n2 /etc/apache2/sites-available/default Include "/etc/request-tracker4/apache2-modperl2.conf" </VirtualHost> De: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Em nome de Borngunners Enviada em: quinta-feira, 2 de fevereiro de 2012 12:04 Para: b...@pleh.info; rt-users@lists.bestpractical.com Assunto: Re: [rt-users] Help installing RT4 on Ubuntu I have reinstalled everything again, starting from the OS. I installed ubuntu 11 and I installed RT using the following command apt-get install request-tracker4. Everything has being installed, but I am still getting the It Works! message. It seems like this version of RT is a bit complicated to install, right? Don't know what else to do regarding the installing RT. I seriously need help with detail how-to, please.... Thanks, -----Original Message----- From: Bart <b...@pleh.info> To: rt-users <rt-users@lists.bestpractical.com> Sent: Wed, Feb 1, 2012 10:06 am Subject: Re: [rt-users] Help installing RT4 on Ubuntu Hi, Are you trying to do the source installation on Ubuntu? (btw, which version of Ubuntu?) At least, it looks that way. If the above is what you've done then I really don't understand the external auth errors your getting, a clean installation doesn't contain external auth... My advise would be to make sure you have a clean installation up and running first before playing with plugins (theres really no point). Also, if you have the latest Ubuntu server then you can also install RT using Aptitude ( aptitude search request-tracker4 ). I assume you've documented all your steps up to this point, could you show us exactly what you've done? (you've installed plugins, so undo that to begin with or at least turn off the plugins in the RT_SiteConfig). -- Bart Op 31 januari 2012 20:36 schreef Borngunners <borngunn...@aol.com> het volgende: Okay. Now I have try to reinstall RT again and so far these are the configurations I have: root@helpdesks:/var/tmp/rt-4.0.4# make initialize-database /usr/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/lib sbin/rt-setup-database --action init --prompt-for-dba-password In order to create or update your RT database, this script needs to connect to your mysql instance on localhost as root Please specify that user's database password below. If the user has no database password, just press return. Password: Working with: Type: mysql Host: localhost Name: rt4 User: rtuser DBA: root Now creating a mysql database rt4 for RT. Done. Now populating database schema. Done. Now inserting database ACLs. Granting access to rtuser@'localhost' on rt4. Done. Now inserting RT core system objects. Done. [Tue Jan 31 19:32:37 2012] [warning]: The ActiveStatus configuration has been replaced by the new Lifecycles functionality. You should set the 'active' property of the 'default' lifecycle and add transition rules; see RT_Config.pm for documentation. (/var/tmp/rt-4.0.4/sbin/../lib/RT/Config.pm:766) Now inserting data. [Tue Jan 31 19:32:37 2012] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Comments: SuperUser, Disabled: 0, EmailAddress: root@localhost, Gecos: root, Name: root, Password: password, Privileged: 1, RealName: Enoch Root (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536) [Tue Jan 31 19:32:37 2012] [error]: Could not set user info (/var/tmp/rt-4.0.4/sbin/../lib/RT/Handle.pm:826) [Tue Jan 31 19:32:38 2012] [error]: Unable to load user: root : Couldn't find row (/var/tmp/rt-4.0.4/sbin/../lib/RT/Handle.pm:956) Done inserting data. Done. Apache configuration: <VirtualHost helpdesks.uhc.umd.edu> ErrorLog /opt/rt4/var/log/apache2.error TransferLog /opt/rt4/var/log/apache2.access # LogLevel debug AddDefaultCharset UTF-8 DocumentRoot "/opt/rt4/share/html" <Location /> Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server </Location> <Perl> use Plack::Handler::Apache2; Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server"); </Perl> </VirtualHost> thanks, -----Original Message----- From: Kevin Falcone <falc...@bestpractical.com> To: rt-users <rt-users@lists.bestpractical.com> Sent: Mon, Jan 30, 2012 6:32 pm Subject: Re: [rt-users] Help installing RT4 on Ubuntu On Mon, Jan 30, 2012 at 05:11:54PM -0500, Borngunners wrote: > Hello Falcone, > I have tried the config as stated. This is the message I receive after starting apche: > root@helpdesks:/etc/apache2# /etc/init.d/apache2 start > * Starting web server > apache2 > [Mon Jan 30 22:08:01 2012] [warning]: DBD::mysql::st execute failed: Table 'rt4.Users' doesn't > exist at /usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm line 587. > (/usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm:587) You don't appear to have created the RT database. When you said > > On Thu, Jan 26, 2012 at 12:02:28PM -0500, Borngunners wrote: > > > I have installed RT 4 on ubuntu and have tested the web after What did you do to install RT? It'd be great if you looked through the README and compared the steps to the notes about what you did. -kevin -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston � March 5 & 6, 2012 -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 & 6, 2012 -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston � March 5 & 6, 2012 -------- T Training Sessions (http://bestpractical.com/services/training.html) Boston � March 5 & 6, 2012
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