On Mon, Feb 06, 2012 at 11:32:47AM -0500, Jim Lesinski wrote: > There seems to be a lot of confusion about what I am asking. I am sorry if > I am not making > myself clear. Please check out the attached image which shows exactly what > I am looking at. > Maybe I am interpreting it wrong, but the field Jeff describes is not the > one I am asking > about. I am referring to the field below it called "Include Page" which > states: > > "RT can include content from another web service when showing this custom > field. Fill in this > field with a URL. RT will replace __id__ and __CustomField__ with the > record's id and the > custom field's value, respectively. Some browsers may only load content > from the same domain > as your RT server." > This seems to imply to me that the custom field can in fact include values > from a web service. > Or does this mean that it can render content in an iFrame or something? If > someone can clarify > what that field does I think that would be all I need.
This means that you can render content into an iframe using the value of the custom field. If your user selected "Foo" from a custom field, RT can make a call to an external webservice with Foo and some other information and then iframe the data into Ticket/Display.html (assuming you don't violate any of the security restrictions on iframes). If you want to control the values of a custom field, you will need to read the docs/extending/external_custom_fields.pod document you referenced earlier. -kevin
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-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
