What he is refering to is he was able to do a search and then be able to "download" formatted copies of existing tickets to update by clicking the "Editable text" link in the top right of a search results page.
The Editable text link is no longer there. --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass.
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
