Hi list, I'm running on RT 3.8.7. I have some fonctionnal user which appear in the Query Builder, in the list of possible tickets owners. I would to drop there users from the list. They don't have the "Own Ticket" right. They are only used as "admin-cc" in queues, and are not privileged. But they always are in the list. Did you know which right cause this problem ?
How do you manage your users / groups / files rights ? And have you any tool which permit to see right for a specific user / group / file ? I've tried to install the plugin RTx-RightsMatrix, but it isn't compatible with this version of RT. Thanks, Anthony
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