I am working to configure a new ticketing system. I have RT setup to pick up mail via FetchMail. I am also running OpenNMS. From time to Time OpenNMS send an email for a problem. It has a notice number. This problem is recorded in RT as a ticket like this... "Notice #486: HTTP down on library.lcu.edu (10.1.0.14) on node library.lcu.edu." When the service us brought back up OpenNMS sends a second mail reporting the problem as resolved like this... "RESOLVED: Notice #486: HTTP down on library.lcu.edu (10.1.0.14) on node library.lcu.edu."
The Notice # stays the same in OpenNMS. Is there a way to read this key and have RT enter this additional email from OpenNMS as a resolution to the first ticket? I am new to both OpenNMS and RT but I think I can set OpenNMS to send the resolution to a different mail address like opennms-comm...@mydomain.edu<mailto:opennms-comm...@mydomain.edu> and then have RT check that box for resolutions. But how do I apply it to a specific RT ticket? Van Howell System Administrator Lubbock Christian University
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