Thanks for the reply Kevin. I am not a developer so I am not sure I really understand your answer or where to begin looking. Any additional information on this would be great. Thanks, Jeff
On Friday, February 10, 2012, Kevin Falcone <falc...@bestpractical.com> wrote: > On Fri, Feb 10, 2012 at 08:31:49AM -0500, Jeff Ehrenberg wrote: >> I am wondering if it is possible to attach files that have been >> uploaded to custom fields to an email response. We have an upload >> multiple images field and an upload multiple files field that are used >> on most tickets. I would like to be able to include the photos and >> pdfs in the resolved email that gets sent to the requestor. I know >> that the blobs are stored in the LargeContent field, but can't figure >> out how to get them in to the template as attachments. Anyone know if >> this is possible? > > Unfortunately - you can't do this easily. You'd need to write your > own subclass of the Notify actions. There is code on a branch off of > the master branch which simplifies some of these code paths, but that > won't be in a core release until 4.2. > > -kevin >
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