One way to get farther in situations like these is a quick hack to HTML/Quoted.pm as follows:
eval { my $parser = HTML::Quoted::Parser->new( [...] ); }; if ($@) { require Carp; Carp::confess("TOKEN or interesting variable"); } Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.com<http://www.seniorbridge.com/> [http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif] ________________________________ SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Bart Sent: Thursday, February 16, 2012 4:03 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Weird panic error Hi, Weir experiencing a weird error in our production installation of RT, something we haven't seen before. It's randomly creatiing errors, after a bunch of refreshes it seems to work again for a while. Clearing the mason object cache + reloading the webservice also seems to help a bit. (but only for a while) Below a few errors that weir getting: 1) panic: attempt to copy value HTML::Quoted::Parser=HASH(0x7f7a770dc590) to a freed scalar 7f7a77eac6d0 at /usr/local/share/perl/5.10.1/HTML/Quoted.pm line 79. 2) Cannot copy to ARRAY in sassign at /usr/local/share/perl/5.10.1/HTML/Quoted.pm line 79. The errors result in no history being shown, not in the overview page or on the history page. (the history is replaced by the error line) 4.0.4 is our current version, I haven''t yet made plans for upgrading to 4.0.5. (should I?) We've experienced these errors since version 4.0.4 of RT, we didn't seem to have these errors with version 4.0.2. It seems to be something with the HTML Quoted.pm file, thats the common factor on all errors. I just don't have a clue on where to find the solution. Since the problem comes up randomly it's a little difficult to figure out what's causing it, I'm assuming that it might be the plugin "RT::Extension::HistoryFilter" but turing that one off will affect the user experience allot. Also, we can't seem to reproduce the error in our testing environment, which uses the same plugins and an almost identical configuration. In addition, I'm getting a bunch of errors in the apache logs for RT. Though I'm not sure if they are related: (snippets of the most common errors, they happen quite allot, especially the last one listed) Error while loading /opt/rt4/sbin/rt-server: Since your configuration exists (/opt/rt4/etc/RT_SiteConfig.pm) but is not writable, I'm refusing to do anything.\n, referer: https://rt...... Apache2::RequestIO::rflush: (103) Software caused connection abort at /usr/local/share/perl/5.10.1/Plack/Handler/Apache2.pm line 153, referer: https://rt...... Has anyone seen these errors before? And if so, what could be the cause? Thanks in advance! -- Bart
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