Hi, I've created a custom field with two possible values which could by set using a drop down. No I want a default value to be set when a ticket is created by a mail sent in.
I found this: http://requesttracker.wikia.com/wiki/DefaultCustomFieldValue And tried to put it in a scrip. No I'm unable to find a combination of conditions to set, so the scrip is triggered when a ticket is created by an incoming mail. What do I have to set for: Condition: Action: Template: Stage: And where to put the code: Custom condition: Custom action preparation code: Custom action cleanup code: Any hints? TIA MH -- MHC SoftWare GmbH Fichtera 17 96274 Itzgrund/Germany voice: +49-(0)9533-92006-0 fax: +49-(0)9533-92006-6 e-mail: i...@mhcsoftware.de HR Coburg: B2242 Geschäftsführer: Matthias Henze -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
