On Thu, Feb 23, 2012 at 08:18, Pattabi Prasanna <escort...@gmail.com> wrote: > Hi > i have installed the SLA plugin, it works fine, Starts and Due > date are being set as per the ServiceAgreement setting. I want to > query the tickets which have met the SLA for example Critical SLA > Value has 4 hours response time, to search tickets which are resolved > within this 4 hours. What will be query,
There is no such query. Data should be processed. > > Thanks in Advance, > P. Prasanna > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
