Fabio, No. Every ticket can have only one owner. My suggestion is to define the type of work in the Queue/ticket and then based on type of work, generate as many children tickets with different owners as you need.
That's all I can think of at the moment. Kenn On Mon, Feb 27, 2012 at 10:04 PM, Fabio Varela <fabio.var...@usp.br> wrote: > Hi Everybody, I'm subscribed for the list bout an year maybe, but this is > my first post... So let's rock!! > > I have a simple issue about ticket ownership in RT4 (4.0.0). We need to > attribute some tickets for two or more owners at the same time, depending > on the type of job our field teams are asked to perform. Is it possible in > some way?? > -------- > RT Training Sessions > (http://bestpractical.com/**services/training.html<http://bestpractical.com/services/training.html> > ) > * Boston March 5 & 6, 2012 >
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
