I turned on debug (*new to me) and it looks like this is the relevant error in the logs:
Feb 28 11:22:11 buf-rtdev RT: Permission denied. User #63 has no SeeCustomField right on CF #13 If I assign SeeCustomField directly to the custom field (#13) for RTUser, then the autocomplete value works. Maybe I am missing something here with permissions... Should I be assigning group or specific user permissions on a field by field basis? Up until now I had only put users in groups and assigned group permissions to queues. I do have a couple nested groups as well, but no permissions explicitly defined on a per field basis. It seems like it should be working though since it does work for other field types, just not autocomplete. On Tue, Feb 28, 2012 at 10:46 AM, Ruslan Zakirov <r...@bestpractical.com>wrote: > Hi, > > Anything in debug logs when this doesn't work? > > > On Tue, Feb 28, 2012 at 19:38, Jim Lesinski <jim.lesin...@gmail.com> > wrote: > > The user (RTuser) is Privileged. > > > > Here is an outline of the permissions assigned to RTUser: > > > > RTUser is a member of a GroupA that has OwnTicket, StealTicket and > > TakeTicket rights on the queue1. > > > > GroupA is a member of GroupB, which has CommentOnTicket, CreateTicket, > > ReplyToTicket, Watch, SeeCustomField, SeeQueue, and ShowTicket > permissions > > on queue1. > > > > To test permissions, I just now assigned every single permission to > RTUser > > on the General Rights, Rights for Staff, and Rights for Administrators > tabs > > to RTUser for queue1 and still the autocomplete values do not populate. > > > > If I go to Tools - Configuration - Global - User Rights and add RTUser > and > > then check in "Do anything and everything", the autocomplete values work > for > > groups.pm. > > > > > > > > On Tue, Feb 28, 2012 at 10:03 AM, Thomas Sibley <t...@bestpractical.com> > > wrote: > >> > >> On 02/28/2012 09:17 AM, Ruslan Zakirov wrote: > >> >> I have set up a custom data source for a custom field as outlined > >> >> in external_custom_fields.pod. It seems that everything works fine > and > >> >> I get > >> >> pick list data populated into the custom field for all field types > when > >> >> logged in as an account with root privileges. However, if I switch to > >> >> an > >> >> account that has non-root privileges, all the fields types work as > >> >> expected > >> >> other than the autocomplete field type. For some reason this field > type > >> >> returns no data when I am logged in as a non-root user account. > >> [snip] > >> >> Has anyone else run into this? Can someone else verify this in their > >> >> environment? > >> >> > >> > > >> > http://issues.bestpractical.com/Ticket/Display.html?id=16946 > >> > >> To clarify, that bug applies to Self Service (unprivileged) users only. > >> It's not clear if your non-root user accounts that you tested with are > >> privileged or unprivileged. If they are privileged, autocomplete CFs > >> should work just fine. > >> > >> Thomas > >> -------- > >> RT Training Sessions (http://bestpractical.com/services/training.html) > >> * Boston March 5 & 6, 2012 > > > > > > > > -------- > > RT Training Sessions (http://bestpractical.com/services/training.html) > > * Boston — March 5 & 6, 2012 > > > > -- > Best regards, Ruslan. >
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012