Hi all We are working with 3.8.8. we have the following problem:
When any HTML correspond/comment with attachments (i.e doc file) sent to RT from outlook (i.e. outlook 2010), the system sends plain/text part rather than html part. I found that outlook 2010 and 2007 include multipart/alternative into the message so both plain text and html version would be parsed by RT. I found this post: http://lists.bestpractical.com/pipermail/rt-commit/2011-June/020321.html and tried to compare Transaction_Overlay.pm and EmailParser.pm from 3.8.11 and included newly developed code into 3.8.8 but still no success. Any comment/idea?
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