Does anyone know, please? Med Vänliga Hälsningar/Best Regards -------------------------------------------------------- Martin Petersson *: Office +46 (0)522 98028 *: Fax +46 (0)70 25 79 453 *: www.uanet.se<http://www.uanet.se/>
Gustaf Mattssons Väg 2 451 50 Uddevalla Orgnr: 556702-4095 Styrelsens säte: Uddevalla P Please consider the environment before printing this e-mail. Från: Martin Petersson Skickat: den 7 mars 2012 12:05 Till: rt-users@lists.bestpractical.com Ämne: reminders? Hello, I´m following this guide http://requesttracker.wikia.com/wiki/Reminders I don't understand where to paste the code? 0 6 * * * root /opt/rt4/bin/rt-crontool \ --search RT::Search::FromSQL \ --search-arg 'Type = "reminder" and (Status = "open" or Status = "new")' \ --condition RT::Condition::BeforeDue \ --condition-arg 2d \ --action RT::Action::SendEmail \ --action-arg Owner \ --transaction first \ --template 'Reminder due soon' It´s not in my ordinary crontab, right? Is it in /opt/rt4/bin/rt-crontool? In that case, where? I found this in the file -------------------------------------------------------- =head1 NAME rt-crontool - a tool to act on tickets from an external scheduling tool =head1 SYNOPSIS # find all active tickets in the queue 'general' and set their priority to 99 if they are overdue: rt-crontool \ --search RT::Search::ActiveTicketsInQueue --search-arg general \ --condition RT::Condition::Overdue \ --action RT::Action::SetPriority --action-arg 99 \ --verbose # Escalate tickets rt-crontool \ --search RT::Search::ActiveTicketsInQueue --search-arg general \ --action RT::Action::EscalatePriority =head1 DESCRIPTION This script is a tool to act on tickets from an external scheduling tool, such as cron. -------------------------------------------------------- Med Vänliga Hälsningar/Best Regards -------------------------------------------------------- Martin Petersson *: Office +46 (0)522 98028 *: Fax +46 (0)70 25 79 453 *: www.uanet.se<http://www.uanet.se/> Gustaf Mattssons Väg 2 451 50 Uddevalla Orgnr: 556702-4095 Styrelsens säte: Uddevalla P Please consider the environment before printing this e-mail.
