We automatically close our tickets when replying to the requestor.
In RT3 I changed .../Ticket/Update.html
from:
if ($DefaultStatus =~ '~new$') {
$DefaultStatus = 'open';
}
to:
if (($DefaultStatus =~ '~new$' || $DefaultStatus =~ '~open$') && Action eq
'Respond') {
$DefaultStatus = 'resolved';
}
Now we have migrated to 4.0.5, but I can't find the correct callback to do this.
Anyone a clue or hint?
*** If you use a scrip, the ticket will al ways be closed (it's a post action).
Default behavior should be: close it, but users should be abl e to override
this by selecting another status from the drop down box .
