I installed the module you listed below according to the instructions on the cpan page.
I'm getting this error on my browser now... mkdir /opt/rt4/var/mason_data/obj/3540243414: Permission denied at /usr/local/share/perl5/HTML/Mason/Compiler/ToObject.pm line 107 Van Howell System Administrator Lubbock Christian University -----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Thursday, March 22, 2012 4:43 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Create a scrip in RT 4 On Thu, Mar 22, 2012 at 08:58:57PM +0000, Howell, Van wrote: > I am very new to RT, We are running on RT 4.0.5 > I have OpenNMS setup to notify RT using the RT notification module in > OpenNMS. It is working > great. > All of my OpenNMS notifications are created in a single queue called NMS. > I want to be able to redirect those tickets to different queues based on > the subject line. > > I have no Idea what I am doing. > > Could someone help me with some sample code and how to implement it in RT4? > > Say for instance I receive a ticket from OpenNMS with the subject line > that contains the words > "Paper Jam" > > I want this to go to my queue called "Printer/Copier/Scannner" I'd probably use http://search.cpan.org/~falcone/RT-Action-MoveQueueBySubject-0.01/ -kevin