We have an existing RT 3.8.8 instance and our helpdesk manager has noticed that they're creating a lot of similar tickets. We have several custom fields definied and he'd like to be able to create certain pre-defined ticket types that would automatically fill in the appropriate values for these (mandatory) custom fields.
I'm thinking that RT-Extension-FormTools will work, but I have no idea how to put together a custom page with it. Are there any examples anywhere I could look at for inspiration?
