Yes. With transaction batch staged scrip. You can find an example on the wiki.
Ruslan from phone. 29.03.2012 16:46 пользователь "Giuseppe Sollazzo" <gsoll...@sgul.ac.uk> написал: > > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > Hi there, > we have templates for Correspondence and Resolved, as I guess most > people around here. > > The Correspondence template is activated whenever there is a message > sent, whereas the Resolved is sent when the status is changed to > "Resolved". > > If I resolve a ticket by adding a message (and selecting "Reply to the > user" rather than commenting), both templates are triggered, so the > user receives a first message with the reply, and a second message > with the "Job closed" message. > > The question is: is there any way to intercept this situation and send > just one message? > > Thanks, > Giuseppe > > - -- > ____________________________________ > > Giuseppe Sollazzo > Senior Systems Analyst > Computing Services > Information Services > St. George's, University Of London > Cranmer Terrace > London SW17 0RE > > Email: gsoll...@sgul.ac.uk > Direct Dial: +44 20 8725 5160 > Fax: +44 20 8725 3583 > > -----BEGIN PGP SIGNATURE----- > Version: GnuPG v1.4.10 (GNU/Linux) > Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ > > iQEcBAEBAgAGBQJPdFmsAAoJEAqigArPBfJXPloIAJg80dTkyfKy2yb6AfelQwYn > ae+zcOxEyUuClofqAu+68Jl4BRNlGOP01xVCwEHrkoAugerjAtikh4736UCYxz6g > /6sdieggO+Vx+qu5fYJ0Hk0FqzesRpnRWc3qSiizlsVIGB3Yf0fC3U1HMgRK50I+ > xoW2MINwSsn4cC8//+ZyO1UW7BqeDs2v7ByrXkDBmGOKrLvB8w9004zJI1cGkRuV > ZVInnx/dQowTIrzfnVzFnX/rjbzyff0uG0D8qin1Q+vQiZSHr6t+Et+8Wx0Kcjf+ > o5pDdA11AldC4pJksEUI6IfqSB+T4WUp9gXeWLzuwPTMG2ZoV/UgK4tHqTWlJSc= > =Ct+k > -----END PGP SIGNATURE----- > >