Hi,
I have an instance of RT 4, with different queues in the system for different emails (IT@... HR@...) When I try to reply to a requestor, I can CC one more department, but RT don't create the ticket, due to the loop prevention mechanism I disable the loop prevention, then RT merge the ticket due the subject Tag. So both are not what I expected We also try 2 extensions but cannot achieve to transfer tickets between queues by CCs. Anyone have the same scenario, or RT is not capable to handle multi queue ? What is the best approach, scripting, extensions, modify the source of email.pm, sendmail.pm or emailparser.pm ? Regards Stephane Masse
