Hi. I supose the migration pass all the configuration. But when done, the users can´t open tickets via email or reply to its via email. Neither a web user can reply a ticket with a succesfull email sent.
I have a lot of errors of "No recipients Found" and a rt-mailgate --debug get errors give me "gateway not ok - Could not load a valid user" I check my RTAddressRegexp and seems ok. Only when i get permission to one user to open tickets, reply tickets and check the option in his preferences for mail to outgoing mail yes start to work. I think there are some "lost" data in the migration, becasuse with the same data in the OLD system i can send emails or open tickets without problems. Thanks. Kindest regards. El 30 de marzo de 2012 03:02, Thomas Sibley <t...@bestpractical.com>escribió: > On 03/29/2012 08:58 PM, Juanjo wrote: > > In my RT migration (3.6.5 to 4.0.5) i lost some users rights. > > > > The users can´t create new tickets or reply to its. > > A standard RT migration will preserve all rights. Can you expand on > what you mean by "lost"? > -- Un saludo. Juanjo Corral