I think I saw something about this before.

/poll pop.example.com <http://pop.example.com> protocol pop3 username 'support' password 'nottelling' mda "/root/rt-4.0.5/bin/rt-mailgate --queue support --action correspond --url http://www.example.com"; no keep/

If I remember correctly, it had to be single quotes (') and not doubles (") around the username and password.

and your server will auth without the full email as the username?

-Matt

On 04/26/2012 12:47 PM, Scott Sjodin wrote:
Hi rt-users!

So, I got my earlier Perl dependency woes worked out thanks to Stephen Alexander on this board.

I've got RT 4.0.5 successfully installed and running on example.com <http://example.com> (just the root, no /rt)

I'm trying to setup mail now. I've got an external pop3 server that I'm attempting to use fetchmail to grab mail from and pipe it into RT.

Fetchmail is installed and running. I've verified that both supp...@example.com <mailto:supp...@example.com> and support-comm...@example.com <mailto:support-comm...@example.com> have the correct credentials corresponding to my fetchmailrc file (which is listed below).

When looking at my fetchmail logs, however, it shows the following errors:

/fetchmail: Authorization failure on support-comm...@example.com <mailto:support-comm...@example.com>/
/fetchmail: Query status=3 (AUTHFAIL)/
/fetchmail: Authorization failure on supp...@example.com <mailto:supp...@example.com>/
/sh: /root/rt-4.0.5/bin/rt-mailgate: Permission denied/
/fetchmail: MDA returned nonzero status 126/
/fetchmail: Query status=3 (AUTHFAIL)/

Any ideas? Thanks in advance.

/FETCHMAILRC/
/
/
/set daemon 60/
/set invisible/
/set no bouncemail/
/set no syslog/
/set logfile /var/log/fetchmail.log/
/
/
/#supp...@example.com <mailto:supp...@example.com>/
/
/
/poll pop.example.com <http://pop.example.com> protocol pop3 username "support" password "nottelling" mda "/root/rt-4.0.5/bin/rt-mailgate --queue support --action correspond --url http://www.example.com"; no keep/
/
/
/#support-comm...@example.com <mailto:support-comm...@example.com>/
/
/
/poll pop.example.com <http://pop.example.com> protocol pop3 username "support-comment" password "nottelling" mda "/root/rt-4.0.5/bin/rt-mailgate --queue support --action comment --url http://www.example.com"; no keep/

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