Mario,
Have a look at Ticket/Elements/ShowRequestor to help you.
Basically get the Requestors list, these are members of a group that define the
requestors of the ticket:
my $people = $Ticket->Requestors->UserMembersObj;
then go through the members to display the properties you want:
while ( my $requestor = $people->Next ) {
my $name = $requestor->Name;
my $realname = $requestor->RealName;
}
This is not tested, so I may have missed something, but pretty certain its
along these lines.
Roy
>
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-----Original Message-----
> From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
> boun...@lists.bestpractical.com] On Behalf Of Mario
> Sent: 09 May 2012 12:00
> To: rt-us...@lists.fsck.com
> Subject: [rt-users] Get realname or username from $requestor
>
> Hello,
> I am trying to use callbacks to customize Request Tracker.
>
> Specifically I would like to use the callback "aboutthisuser".
> I get $requestor as a parameter.
> I am a newbie so I do not know how to get realname or username from
> $requestor.
>
> Can you help me?
>
> Thanks in advance,
> Mario
>
