Jonathan, If you're talking about creating a ticket via WebUI, then make the CF mandatory. If you're talking about creating via email, you'll need a scrip.
Kenn On Fri, May 11, 2012 at 8:27 AM, Jonathan Khattir < jonathan.khat...@mobiquithings.net> wrote: > > Hi, I would like check if there are a custom field value in a custom field > before create the ticket. I think that use the beforecreate callbacks but i > don't know how getting custom field value. Thx > I'm French >
