On Mon, May 14, 2012 at 7:39 PM, Albert Shih <albert.s...@obspm.fr> wrote: > Hi all, > > > Is it normal anyone (authenticate thought LDAP or RT account )in the > selfservice can see any ticket in queue he have access ? > > How can I make the user can only see the tickets he submit or he in CC.
Move ShowTicket right down to Privileged from Everyone and grant the right to Requestor and Cc role. > > Regards. > > JAS > -- > Albert SHIH > DIO bâtiment 15 > Observatoire de Paris > 5 Place Jules Janssen > 92195 Meudon Cedex > Téléphone : 01 45 07 76 26/06 86 69 95 71 > xmpp: j...@obspm.fr > Heure local/Local time: > lun 14 mai 2012 17:37:30 CEST -- Best regards, Ruslan.
