Ensure you turned on logging in your siteconfig: Set($LogToFile, 'debug'); # debug is very noisy
You can try critical, warning, or error if you don't want to be overloaded with noise Make sure your apache user can write to the log directory -Andy From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Max McGrath Sent: Thursday, May 24, 2012 12:51 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Problems after upgrade from 3.8.8 to 4.0.6 Hi All - Just upgraded from 3.8.8 to 4.0.6 this morning. Was kind of a tough upgrade so I ended up doing a lot of different things during the upgrade and I confused myself. The problem I have now is that I'm not entirely sure where RT is getting it's config settings from. Somethings seem to come from /opt/rt4/etc/RT_SiteConfig.pm others don't. I have some custom things in /opt/rt4/local/html/Elements/ and those don't seem to be working. When I go out to Tools --> Configuration --> Tools --> System Configuration I am receiving the following error: An internal RT error has occurred. Your administrator can find more details in RT's log files. /opt/rt4/var/log doesn't have anything in it -- and neither does /opt/rt3_bak/var/log (this is where 3.8.8 resided). As I said, I did many things and directories may not be properly in place.... Any advice?? -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu<mailto:mmcgr...@carthage.edu>
