Hi, Is this only happens for Jumbo page or Basics is also affected?
On Fri, May 18, 2012 at 12:55 AM, Shane Painter <spain...@rw3.com> wrote: > All, > > > > Running RT v4.0.5 w/MoveRules v0.01 enabled (see below for config details) > we see the following troublesome behavior. > > > > When clicking on “Basics” or “Jumbo” within a ticket, the dropdown list > showing the current Queue seems to be reset to the ‘first’ (alphabetically) > enabled queue. This is problematic, as any user who is updating a custom > field must also be certain to re-submit the correct queue when saving, else > – the ticket will magically disappear from the correct queue and land in the > first enabled queue. Attached are screenshots showing the incorrect > behavior. > > > > In the example screenshots, Ticket #106 is in the “Tier 2” queue. When > clicking on either Basic or Jumbo to modify the ticket CFs, you will see > that the queue dropdown reverts to the first enabled queue. In this case it > is “Tier 1”. > > > > Disabling MoveRules seems to fix the issue when modifying via Basic; > however, when using Jumbo the problem still exists ?!?! > > > > Any assistance resolving this would be greatly appreciated! Please let me > know if I can provide any further details/explanation on this… > > > > Thanks in advance, > > -Shane > > --- > > Here’s the MoveRules section of RT_SiteConfig.pm: > > > > # Configuration for MoveRules > > Set( @MoveRules, > > # From 1. Tier 1 - Help Desk -> Other Queues > > { > > From => '1. Tier 1 - Help Desk', > > To => '2. Tier 2 - Service Desk', > > ShowAction => 1, > > }, > > { > > From => '1. Tier 1 - Help Desk', > > To => '3. Tier 3 - Service Desk', > > ShowAction => 1, > > }, > > > > # From 2. Tier 2 - Service Desk -> Other Queues > > { > > From => '2. Tier 2 - Service Desk', > > To => '1. Tier 1 - Help Desk', > > ShowAction => 1, > > }, > > { > > From => '2. Tier 2 - Service Desk', > > To => '3. Tier 3 - Service Desk', > > ShowAction => 1, > > }, > > > > # From 3. Tier 3 - Service Desk -> Other Queues > > { > > From => '3. Tier 3 - Service Desk', > > To => '2. Tier 2 - Service Desk', > > ShowAction => 1, > > }, > > { > > From => '3. Tier 3 - Service Desk', > > To => '1. Tier 1 - Help Desk', > > ShowAction => 1, > > }, > > > > # From 4. Data - Service Desk -> Other Queues > > { > > From => '4. Data - Service Desk', > > To => '4. Data - Service Desk', > > ShowAction => 1, > > }, > > > > # From 5. IT - Service Desk -> Other Queues > > { > > From => '5. IT - Service Desk', > > To => '6. IT - Service Delivery', > > ShowAction => 1, > > }, > > > > # From 7, Change Management -> Other Queues > > { > > From => '7. Change Management', > > To => '8. Release Management', > > ShowAction => 1, > > }, > > > > # From 8. Release Management -> Other Queues > > { > > From => '8. Release Management', > > To => '9. Continual Improvement', > > ShowAction => 1, > > } > > ); > > > > # End Configuration for MoveRules > > > > -- Best regards, Ruslan.