>From my reply it was possible to guess that you config is incorrect. You have to copy whole option, not subpart. Lifecycles settings should start from Set(%Lifecycle...
Ruslan from phone. 30.05.2012 17:23 пользователь "Max McGrath" <mmcgr...@carthage.edu> написал: > I apologize; I must not have caught the e-mail from Ruslan. Here is my > full RT_SiteConfig: > > root@help:/opt/rt4/etc# cat RT_SiteConfig.pm > # Any configuration directives you include here will override > # RT's default configuration file, RT_Config.pm > # > # To include a directive here, just copy the equivalent statement > # from RT_Config.pm and change the value. We've included a single > # sample value below. > # > # This file is actually a perl module, so you can include valid > # perl code, as well. > # > # The converse is also true, if this file isn't valid perl, you're > # going to run into trouble. To check your SiteConfig file, use > # this comamnd: > # > # perl -c /path/to/your/etc/RT_SiteConfig.pm > > Set($rtname, 'help.carthage.edu'); > Set($Organization, 'carthage.edu'); > Set($CorrespondAddress, 'xxx...@carthage.edu'); > Set($CommentAddress, 'xxx...@carthage.edu'); > Set($Timezone, "US/Central"); > > > ######################## > # DATABASE STUFF # > ######################## > > Set($DatabaseType, 'mysql'); > Set($DatabaseUser, 'root'); > Set($DatabasePassword, 'xxxxxxx'); > Set($DatabaseName, 'rt4'); > > ######################## > # WEB SERVER STUFF # > ######################## > > Set($WebPath, "/rt/"); > Set($WebDomain, 'help.carthage.edu'); > Set($WebPort, 443); > Set($WebBaseURL, "http://help.carthage.edu"); > Set($DisabledGD, undef); > > Set($RestrictReferrer, 0); > > Set($LogToFile, 'debug'); > ############################ > # OTHER CUSTOMIZATIONS # > ############################ > > Set($DisableGD, 0); > > Set($HomepageComponents, [qw( > QuickCreate Quicksearch MyAdminQueues MySupportQueues MyReminders > RefreshHomepage Dashboards Links MOTD Consultant)]); > > Set(@Plugins, qw( > RT::Authen::ExternalAuth > RT::Extension::Timeline > RT::Extension::MandatorySubject > RT::Extension::MandatoryRequestor > RTx::EmailCompletion > RT::Extension::MobileUI > RT::Extension::ReportSpam > RT::Extension::JSGantt > )); > > # The order in which the services defined in ExternalSettings > # should be used to authenticate users. User is authenticated > # if successfully confirmed by any service - no more services > # are checked. > Set($ExternalAuthPriority, [ 'My_LDAP', > ] > ); > > # The order in which the services defined in ExternalSettings > # should be used to get information about users. This includes > # RealName, Tel numbers etc, but also whether or not the user > # should be considered disabled. > # > # Once user info is found, no more services are checked. > # > # You CANNOT use a SSO cookie for authentication. > Set($ExternalInfoPriority, [ #'My_MySQL', > 'My_LDAP' > ] > ); > > default => { > actions => [ > 'new -> open' => { label => 'Open it', update => 'Respond' > }, > 'new -> resolved' => { label => 'Resolve', update => 'Respond' > }, > 'new -> rejected' => { label => 'Reject', update => 'Respond' > }, > 'new -> deleted' => { label => 'Delete' }, > > 'open -> stalled' => { label => 'Stall', update => > 'Comment' }, > 'open -> resolved' => { label => 'Resolve', update => > 'Respond' }, > 'open -> rejected' => { label => 'Reject', update => > 'Respond' }, > > 'stalled -> open' => { label => 'Open it' }, > 'resolved -> open' => { label => 'Re-open', update => > 'Comment' }, > 'rejected -> open' => { label => 'Re-open', update => > 'Comment' }, > 'deleted -> open' => { label => 'Undelete' }, > ], > }, > # If this is set to true, then the relevant packages will > # be loaded to use SSL/TLS connections. At the moment, > # this just means "use Net::SSLeay;" > Set($ExternalServiceUsesSSLorTLS, 0); > > # If this is set to 1, then users should be autocreated by RT > # as internal users if they fail to authenticate from an > # external service. > Set($AutoCreateNonExternalUsers, 1); > > # These are the full settings for each external service as a HashOfHashes > # Note that you may have as many external services as you wish. They will > # be checked in the order specified in the Priority directives above. > # e.g. > # > Set(ExternalAuthPriority,['My_LDAP','My_MySQL','My_Oracle','SecondaryLDAP','Other-DB']); > # > Set($ExternalSettings, { > # AN EXAMPLE LDAP SERVICE > 'My_LDAP' => { ## GENERIC SECTION > # The type of > service (db/ldap/cookie) > 'type' > => 'ldap', > # The server > hosting the service > 'server' > => '10.2.2.15', > ## > SERVICE-SPECIFIC SECTION > # If you can bind > to your LDAP server anonymously you should > # remove the user > and pass config lines, otherwise specify them here: > # > # The username RT > should use to connect to the LDAP server > 'user' > => 'cn=ZENworks,ou=users,o=carthage', > # The password RT > should use to connect to the LDAP server > 'pass' > => 'xxxxxxx', > # > # The LDAP search > base > 'base' > => 'o=CARTHAGE', > # > # ALL FILTERS MUST > BE VALID LDAP FILTERS ENCASED IN PARENTHESES! > # YOU **MUST** > SPECIFY A filter AND A d_filter!! > # > # The filter to > use to match RT-Users > 'filter' > => '(objectClass=carthageUser)', > # A catch-all > example filter: '(objectClass=*)' > # > # The filter that > will only match disabled users > 'd_filter' > => '(objectClass=FooFooBar)', > # A catch-none > example d_filter: '(objectClass=FooBarBaz)' > # > # Should we try to > use TLS to encrypt connections? > 'tls' > => 0, > # SSL Version to > provide to Net::SSLeay *if* using SSL > #'ssl_version' > => 3, > # What other args > should I pass to Net::LDAP->new($host,@args)? > #'net_ldap_args' > => [ version => 3 ], > # Does > authentication depend on group membership? What group name? > #'group' > => 'GROUP_NAME', > # What is the > attribute for the group object that determines membership? > #'group_attr' > => 'GROUP_ATTR', > ## RT ATTRIBUTE > MATCHING SECTION > # The list of RT > attributes that uniquely identify a user > # This example > shows what you *can* specify.. I recommend reducing this > # to just the Name > and EmailAddress to save encountering problems later. > 'attr_match_list' > => [ 'Name', > > 'EmailAddress', > > 'RealName', > > ], > # The mapping of > RT attributes on to LDAP attributes > 'attr_map' > => { 'Name' => 'cn', > > 'RealName' => 'cn', > > 'ExternalAuthId' => 'cn', > > 'Gecos' => 'cn', > 'NickName' => > 'carthageNameID', > 'EmailAddress' => 'mail', > > } > }, > } > ); > > 1; > > > Thanks! > > Max > -- > Max McGrath > Network Administrator > Carthage College > 262-552-5512 > mmcgr...@carthage.edu > > > On Tue, May 29, 2012 at 4:33 PM, Thomas Sibley <t...@bestpractical.com>wrote: > >> On 05/29/2012 11:32 AM, Max McGrath wrote: >> > I sent this same question out last week with now response -- I'm trying >> > again! >> > >> [snip] >> > >> > Am I missing anything? >> >> Yes, my coworker Ruslan's response to your original mail yesterday >> asking for your full config. >> > >