Nathan, It could be caused by granting wholesale permissions Globally for everyone to Queues/Tickets and Custom Fields and that would make RT spend a lot of time checking for permissions.
just a thought. Kenn On Wed, May 30, 2012 at 7:37 AM, Nathan Baker <bak...@gmail.com> wrote: > I'm going to try and separate this thread since my issue doesn't seem to > be related to the Search page or the SelectOwner field. Using the Mason > Profiler did give me some info though, it looks like it might be due to > some custom fields: > > =Mason= localhost - > /Ticket/Elements/ShowCustomFields {{{ > =Mason= localhost - > /Elements/ShowCustomFields {{{ > =Mason= localhost - > /Elements/ShowCustomFields }}} 2.0221 > =Mason= localhost - > /Ticket/Elements/ShowCustomFields }}} 2.0261 > ... > =Mason= localhost - /autohandler }}} 3.2073 > > Is it normal that having 1-2 custom fields with about 10-20 options for > each would cause this extra delay. I know 2 seconds doesn't seem like > much, but it can sometimes be longer. Can anyone give me any tips as to > what the issue could be? Is Mason maybe caching that differently? > > Thanks, > Nate >