We are using RT 4.0.5. Been seeing this issue since 3.8. I send an email to RT using plain text (Using Outlook). Body is as follows:
1<single carriage return> 2<single carriage return> 3<single carriage return> 4<single carriage return> Owner of ticket replies via email (plain text) and this is what is displayed in RT web interface: RT-Message-ID: <rt-4.0.5-20393-1338999797-1708.19249-...@rt.asdf.com> Content-Length: 707 1 2 3 4 The email I get in Outlook looks like this (in RT it looks fine): 1<double carriage return> 2<double carriage return> 3<double carriage return> 4<double carriage return> If I reply back RT will now have the double CR. If ticket owner replies I will see triple CR's. Rinse repeat and the CR's grow and grow. I have queried the list and found a previous patch that requires the X-Mailer header. New versions Exchange do not send X-Mailer. We changed EmailerParser.pm to force all messages through the RescueOutlook code. Unfortunately it did not fix anything. Any ideas what might be causing this? Patrick
