Is there a way in templates to build one with a conditional response based on transaction type? (4.0.5)
Example: I have a template for owner change which works well. On owner change notify of change adds the new owner in the subject like so: Subject: Owner change: {$Ticket->OwnerObj->Name}: {$Ticket->Subject} {$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon. Transaction: {$Transaction->Description} Queue: {$Ticket->QueueObj->Name} Subject: {$Transaction->Subject || $Ticket->Subject || {$Ticket->OwnerObj->Name} || "(No subject given)"} Owner: {$Ticket->OwnerObj->Name} Requestors: {$Ticket->RequestorAddresses} Status: {$Ticket->Status} Ticket URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} Mobile URL: {RT->Config->Get('WebURL')}m/ticket/history?id={$Ticket->id} What I would like is to have one like that for Status change, but I don't want the users to get multiple emails on the same transaction. So if I could what an if statement around the subject line to determine what the change was and use one template for multiple purposes. If owner changes -> Show new owner in subject If status change -> Show new status in subject and/or even if both conditions, add both. Is this even possible? Thanks in advance for any insight! Joe