On Tue, Jun 12, 2012 at 05:59:56PM +0200, Daniel Garcia Mejia wrote: > I have one question about Articles that I have not found searching > by Google. > I want to build a RT system that has different articles (with > differents category) but with different visibility permissions > according to differents user groups. It is possible? > > I only see one permission 'ShowArticles', but show ALL articles. I > want to show by category for example...
You want to split your Articles up across Classes. You can read more about Classes in docs/customizing/articles_introduction.pod and then grant ShowArticles on each of those. Also keep in mind that Classes can be assigned to a particular Queue, in addition to Globally, so you can control where they show up. -kevin
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