Matthew,Tim, Most likely it is.
Kenn On Thu, Jun 14, 2012 at 6:54 AM, Tim Cutts <t...@sanger.ac.uk> wrote: > > On 14 Jun 2012, at 14:48, Matthew W. wrote: > > > Hello, > > > > I'm relatively new to RT and have been running into this problem for a > > few days now. I've looked everywhere and haven't found a clue. The > > closest thing I could find was documented in this post: > > > > > http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg10037.html > > > > But, I really don't want to to undo the changes that RT automatically > > undoes.... > > > > Basically, whenever I make changes to a custom field from a scrip > > whatever the value that I add automatically gets reverted back to the > > old value. I tried adding code to delete the old value first, but RT > > just adds the old value back. > > > > > > Here's some psuedocode (code not tested and may contain typos, but my > > code works just fine as I can see the transactions in the ticket > > history): > > > > my $Value = 'some value'; > > > > my $CFName = 'customCF'; > > my $CF->LoadByName( Name => $CFName); > > > > #Delete the old value: > > $self->TicketObj>DeleteCustomFieldValue( > > Field => $CFName, > > Value => $self->TicketObj->FirstCustomFieldValue($CFName) > > ); > > > > #Set the new value: > > $self->TicketObj->AddCustomFieldValue( Field => $CF, Value => $Value); > > > > Bottom line: does anyone know how to prevent RT from undoing the > > additions to a custom field? This is in RT 4.0.4. > > Is this a TransactionCreate/TransactionBatch stage issue? > > Tim > > > -- > The Wellcome Trust Sanger Institute is operated by Genome Research > Limited, a charity registered in England with number 1021457 and a > company registered in England with number 2742969, whose registered > office is 215 Euston Road, London, NW1 2BE. >
