In share/html/Tools/MyDay.html change "my ( $val, $msg ) = $ticket->Comment(" to "my ( $val, $msg ) = $ticket->Correspond(". May be change "Comments" word to something else to make sure your users know what will happen.
On Thu, Jun 14, 2012 at 6:04 PM, Jason Marshall <jas...@kelman.com> wrote: > I tried to search for this, but couldn't find much. Running 3.8.8, and need > the comments entered into "My Day" to go to the requestor and cc's. Seems > the easiest thing to do would be change the mode from "comment" to "reply" > but I'm not seeing an obvious way to do this. Can someone help, or explain > why this is a dumb idea? Thanks! > > --- > Jason Marshall > IT Manager > Kelman Data Management -- Best regards, Ruslan.