You can create a global scrip with the following: [cid:image001.png@01CD4FAF.B7D19810]
I created a customized template that also includes the first content on the ticket, this makes it a little easier to keep track of what the ticket is actually about without needing to log into the system. Here is my template content: RT-Attach-Message: yes {$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon. Transaction: {$Transaction->Description} Queue: {$Ticket->QueueObj->Name} Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"} Owner: {$Ticket->OwnerObj->Name} Requestors: {$Ticket->RequestorAddresses} Status: {$Ticket->Status} Ticket <URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} > Transaction Content: ------------------------------------------------------------------------------ {$Transaction->Content()} Original Ticket Content: ------------------------------------------------------------------------------ {$Ticket->Transactions->First->Content()} Jennifer Koermer System Administrator IV ________________________________ Production Resource Group, LLC 915 Secaucus Road, Secaucus, NJ 07094 201-758-4349 phone 201-758-4350 fax 201-232-7691 cell jkoer...@prg.com<mailto:jkoer...@prg.com> www.prg.com<http://www.prg.com/> From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Asanka Gunasekera Sent: Thursday, June 21, 2012 1:08 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] mail AdminCC when moving ticket from queue to queue Hi, how do I get the RT to send a mail to AdminCC when moving a ticket from one queue to another Thanks and Regards
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