So I have a bunch of queues here. I want to set up rt-crontool to send
out the "Hey--this ticket is more than xx hours old! Do something!"
emails to the AdminCCs of the queues in question.
My question is, I have a bunch of queues for one department, that all
begin with a pattern (say, "CS-"). Is it possible to do a TicketSQL that
matches any queue that matches "CS-%" (or "CS-*" or similar)? I tried
playing in the Advanced search tool, with no success. But I am the first
to admit my SQL is weak.
Thanks in advance, as always!
Best,
--Glenn
--
Glenn E. Sieb
System Administrator
+1 201 809-4958
eFashionSolutions
80 Enterprise Avenue South
Secaucus, NJ 07094
