Thanks Kevin - I'd done a minor code tweak so it prefers the queue name on the autoreply to get the desired behavior.
------------------------------------------------------------------ David T. Grayston Systems & Database Administrator University of Washington School of Public Health > -----Original Message----- > From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- > boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone > Sent: Wednesday, June 06, 2012 7:38 PM > To: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] FriendlyFromLineFormat > > On Wed, May 23, 2012 at 06:46:44PM +0000, David T. Grayston wrote: > > RT: 4.0.5 > > > > Set($FriendlyFromLineFormat, "\"%s\" <%s>"); > > > > In the autoreply email I'm getting "queue description <queue@email>" > and we'd rather have it - > > "queue name <queue@email>". I'm not sure how to change this behavior > and from what I've read > > it seems we should be seeing the queue name used. > > It uses the SenderName for users, but the Autoreply code swaps in the > Queue and prefers description. You could make a small code override in > local/lib to change the behavior of RT::Action::Notify::SetReturnAddress > > -kevin
